The Real Estate (Regulation and Development) Act, 2016 (RERA) was enacted in India to protect the interests of homebuyers and promote transparency in the real estate sector. Under RERA, aggrieved homebuyers have the right to file complaints against builders and developers for various issues related to real estate projects.

Rera Complaint Filing Process:-

To simplify and expedite the complaint filing process, RERA has introduced an online platform. In this blog post, we will guide you through the step-by-step process of filing a complaint through the RERA online portal, ensuring that your grievances are effectively addressed.

Step 1: Understand Your Grievance: Before filing a complaint, it is essential to identify the nature of your grievance. Common issues include project delays, substandard construction quality, unfair practices, violation of contractual terms, or non-compliance with RERA regulations. Gather all relevant documents, agreements, receipts, and evidence supporting your complaint.

Step 2: Locate the RERA Website: Visit the official website of the respective state’s RERA authority. Each state in India has its own RERA website, such as for Maharashtra and for Uttar Pradesh. Ensure you access the correct state’s RERA website to file your complaint.

Step 3: Registration and Login: If you are a first-time user, register on the RERA website by providing your basic details such as name, email address, and contact number. Create a username and password for login purposes. If you have already registered, log in using your credentials.

Step 4: Access the Complaint Filing Section: On the RERA website, locate the section dedicated to filing complaints or grievances. It may be labeled as “File Complaint” or similar.

Step 5: Fill in the Complaint Form: Carefully fill in the online complaint form with accurate details. Provide information such as your personal details, details of the developer or builder, project information, and a comprehensive description of your grievance. Attach supporting documents and evidence as required.

Step 6: Submit the Complaint Form: Review the entire complaint form and attached documents for accuracy and completeness. Make any necessary corrections or additions. Once satisfied, submit the complaint form electronically through the website.

Step 7: Payment of Fees: Some states require the payment of a nominal fee for filing a complaint. If applicable, make the payment online through the integrated payment gateway on the RERA website. Ensure you keep the payment receipt or acknowledgment for future reference.

Step 8: Acknowledgment and Tracking: After submitting the complaint, you will receive an acknowledgment or reference number for your complaint. Note this number for tracking purposes. The RERA website may provide a tracking facility where you can monitor the status of your complaint online.

Step 9: Mediation or Adjudication: Once the RERA authority receives your complaint, they will assess its validity and take appropriate action. This may involve initiating mediation between the parties involved or scheduling hearings for adjudication. Be prepared to provide any additional information or attend hearings as required by the RERA authority.

Step 10: Grievance Resolution: The RERA authority will investigate your complaint and work towards resolving the issue. They may issue orders, impose penalties, or facilitate negotiations between the parties to achieve a fair resolution. Stay informed and cooperate with the RERA authority throughout the process. You Can Get the Services for Filing of Rera Complaint Online.


Filing a complaint through the RERA online portal empowers homebuyers to seek justice and resolution for grievances related to real estate projects. By following the step-by-step process outlined above, you can navigate the online complaint filing procedure effectively.

Ensure that you provide accurate details, gather sufficient evidence, and cooperate with the RERA authority to facilitate a fair and timely resolution to your complaint. Embrace the convenience and transparency offered by the RERA online platform, promoting accountability and protecting the rights of homebuyers in India.

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