9 Tips for How to Use Operating Level Agreements in Multisourcing

Introduction There are many benefits to using an operational level agreement when you’re executing multisourcing engagements. The most important benefit from this kind of agreement is that it helps with decision making and accountability for both parties involved in the contract. It also helps make sure that everyone on the team is aligned with each other about what their roles are and how they will be measured against them. What is an operational level agreement? An operational level agreement (OLA) is a document that describes the terms of service and expectations between a company and its partners. It can be […]