In the business world, customer satisfaction is a critical factor that can make or break a company’s success. Understanding how satisfied customers are with your product or service can help you make informed decisions, improve your offerings, and ultimately boost your bottom line. One popular metric used to measure customer satisfaction is the Net Promoter Score (NPS). In this article, we will delve into what NPS is, how it works, and the significance of an NPS calculator in gathering and analyzing customer feedback. What is Net Promoter Score (NPS)? The customer loyalty metric known as Net Promoter Score, or NPS, […]